Refund Policy

1. Refund Eligibility & Fragile Transit Protection

At Hayatihome, every ceramic vase, glass globe, and stone light fixture is hand-inspected prior to dispatch. Refunds or replacements are approved under the following conditions:

• Your order arrives damaged, chipped, or broken during transit (photo/video unboxing verification required within 48 hours of delivery).
• You receive an incorrect product, glaze variant, or item scale from what was ordered.
• Your order is canceled prior to processing and courier dispatch.

2. Order Cancellations

In-stock catalogue orders can be canceled for a full refund within 48 hours of placement or prior to dispatch notification. Bespoke Studio custom commissions enter production immediately and can only be canceled within 6 hours of order placement. We have a 48-hour to 7-day refund, return, and replacement policy. Replacement products are delivered within 5–7 days. If a refund is approved, it will be credited within 5–7 business days.

3. Processing Timelines & Reimbursement Method

Once an eligible return or transit claim is verified by our team:

• Refunds will be credited directly back to your original payment method (UPI, Credit/Debit Card, or Net Banking).
• Please allow 5 to 7 business days for the refunded amount to reflect in your banking statement depending on gateway processing.
• For verified Cash on Delivery or custom wire orders, refunds will be issued via Direct UPI or Bank Transfer.

4. Non-Refundable Scenarios

Refunds will not be issued in the following instances:

• Minor organic texture, glaze, or color tone variations inherent to hand-thrown wheel pottery and raw natural stone.
• Delivery delays caused by an incomplete or inaccurate shipping address supplied during checkout.
• Damage caused by customer misuse, improper wall installation, or accidental dropping post-delivery.
• Damage claims submitted after 7 days of documented delivery.